Frequently Asked Questions
Everything you need to know about our minimalist jewelry and shopping experience.
What materials are used in Hirotaka jewelry?
Our pieces are handcrafted in Japan using high-quality 10K gold, 18K gold, and ethically sourced gemstones including conflict-free diamonds and cultured pearls.
How should I care for my jewelry?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and harsh chemicals. Store each piece separately in its original pouch and clean gently with a soft, lint-free cloth.
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that customs duties and taxes may apply for international orders.
What is your return policy?
We accept returns within 14 days of delivery for unworn items in their original packaging. Please note that earrings and custom-sized rings are final sale for hygiene and personalized reasons.
How do I determine my ring or ear cuff size?
We provide a comprehensive sizing guide on each product page. For ear cuffs, most of our designs are 'one size fits most' and are designed to sit securely on the cartilage without needing a piercing.
Can I request a repair for my jewelry?
We offer repair services for items purchased directly through our official store. Please contact our customer service team with your order number and a photo of the item to receive a repair assessment and quote.